Refund And Returns Policy

Effective Date: January 2025

At Ensofter Solutions Pvt. Ltd., we are committed to providing our customers with high-quality software and excellent service. To ensure transparency, we have established the following Return and Refund Policy, which outlines the terms and conditions for returns and refunds.

Trial Period

Before making a purchase, we offer a trial period for specific software products. This trial allows you to explore the features and functionality of the software to determine if it meets your needs. We highly encourage you to take advantage of this trial period before committing to a purchase.

No Refund Policy

Due to the nature of our products, we do not accept refunds once a purchase has been completed. We recommend that you thoroughly evaluate the software during the trial period to ensure it aligns with your expectations and requirements.

Returns and Replacements

We accept returns or replacements only under the following conditions:

Technical Errors: If you experience a technical error with the software that prevents it from functioning as advertised, please contact our support team within 14 days of your purchase. We will evaluate the issue, and if we are unable to resolve it, we may issue a replacement or provide instructions for returning the product.
False Product: If you believe you have received a product that does not match the description provided at the time of purchase, please reach out to our support team within 14 days of receiving the product. We will review your claim and, upon verification, arrange for a return or replacement.

How to Initiate a Return or Replacement

If you qualify for a return or replacement based on the conditions outlined above, please follow these steps:

Contact Us: Email our customer support team at contact@ensofter.com with your order details and a description of the issue.
Return Authorization: Our team will review your request and, if approved, will provide you with a Return Authorization (RA) number and instructions for returning the product.
Return the Product: Ship the product back to us using a traceable shipping method. Please ensure that the product is in its original condition and packaging.
Processing the Return: Once we receive the returned item, we will inspect it for verification. If approved, we will initiate your replacement or issue an appropriate resolution based on the circumstances.